Weekly Team Meeting

Meeting Agenda:

July 10^th

• Review/sign-off change management form from team

• Discuss questions on CFO/COO exceptions bill rate file received

Decisions Made & Closed Items:

• Change Management workflow should have two outcomes: update PAPM central environment & amend JV shared service agreement

• Nisha /Jewel/Meekha access rights

• Logistics will use Real CGA and Real Emirates for testing purposes. All other scopes will use MCT FZE and Real CGA.

Open Items:

• Samer/Bahaa to confirm billing analyst for Omnichannel

• Write & Publish Change Management policy

• Get PAPM Training Dates – faciliated by external training agency

• Publish JD for PAPM role

• Provision access to Quality environment for the billing analyst population

• Determine the change management approvers we would need if customer is 3^rd party or Etoile

• Close remaining items in Open Points Tracker LINK

Reference Links:

• Access rights: LINK

• CFO PAPM Demo: LINK

• PAPM Folder: LINK

Key Upcoming Dates:

• Process Spotlight issued: 23^rd July

• What’s in It for Me issued: 23^rd July

• Whats In It For Me sessions: Week of August 3^rd & Week of August 24^th

• SIT: 16^th July to 15^th August

• Pre-UAT Training: Dates TBD

• UAT: 17^th August to 18^th September

• End-User-Training: Dates: 21^st of September (8 to 12 hours)